FREQUENTLY ASKED QUESTIONS

We offer Advanced Foot Care (Toenail Trimming and Filing, Thickened Toenail Reduction, Callus Reduction, Corn Removal, Skin Moisturizing, Foot Massage) as well as specialized treatments and services for a wide range of nail, skin, and mobility-related concerns. Please see our Services page for a comprehensive list and description. ​​ • Toenail trimming and filing • Thickened or overgrown toenail reduction • Diabetic foot care management • Callus, corn, and fissure reduction • Ingrown toenail management and treatment • Fungal nail reduction, treatment, and management • ToeFX treatment • Onyfix nail correction • Bracenfix nail bracing • Nail restoration • Footwear padding and offloading support • Gait assessment • Foot-related medical referrals as indicated • Education and prevention of foot problems

Advanced foot care is provided by a licensed healthcare professional, such as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Registered Psychiatric Nurse (RPN). It uses medical-grade instruments and strict infection-control practices, including full sterilization of tools, to ensure safe, high-quality care. Salon pedicures are cosmetic and not designed to treat or monitor medical foot concerns. They are typically provided by Cosmetologists or Estheticians, who are trained in cosmetic nail care, not medical assessment or treatment. They are not licensed healthcare professionals and do not provide medical foot care or manage health-related foot conditions.

We provide mobile foot care services in private homes, senior living communities, assisted living facilities, and care settings.

Community programs or discounts may be available in certain circumstances. We also offer multi-client discounts for facilities, group homes, or shared spaces where five or more clients are seen on the same day. Please contact us directly to discuss current offerings or eligibility.

We provide foot care services to clients of all ages.

Appointment length varies based on individual needs and the type of service booked.

Your appointment includes a comprehensive foot assessment, treatment, and education tailored to your individual needs. Please see our Services page for details on what is included in each service.

We don't soak feet as it introduces infection risk and skin integrity concerns, particularly for high-risk clients.

Treatments are generally well tolerated. We work gently and carefully to ensure comfort at all times, and offer topical numbing for procedures and treatments that may be less comfortable or for those who are very sensitive to pain (we don't judge!)

Foot concerns like thickened nails and calluses develop over time and usually can’t be fully corrected in a single visit. While we aim for meaningful improvement at each appointment, some conditions require multiple treatments or ongoing care. For best results, foot health is approached as a process rather than a one-time service.

Our Standard Services—including Initial Visits, Follow-Up Visits, Toenail Trim Only, and Compression Garment Fitting—each have a set price and a set appointment time, so you know what to expect when booking. We also offer Specialized Services and Treatments, which can be added to a Standard Service for an additional fee (such as Onyfix). Some specialized treatments are also available as Standalone Services (such as ToeFX) when a client only needs a specific treatment without the additional components of a Standard Service.

All instruments are individually sterilized and sealed for each patient. We use surgical-grade instruments that are cleaned, disinfected, and sterilized between each client according to Alberta Health Services guidelines. In addition, all care is delivered in accordance with strict medical infection prevention and control standards.

Yes, nail polish can be applied for a small additional fee. Certain conditions, such as fungal nail infections, may contraindicate nail polish application.

Follow-up visits focus on ongoing assessment, maintenance care, and monitoring of any previously identified concerns.

Most clients benefit from care every 6–8 weeks. High-risk clients may require more frequent visits. Rebooking recommendations are individualized and discussed during your appointment.

Yes. Individualized foot health education and aftercare guidance are provided as part of your visit.

Yes, we offer compression stockings and a small, carefully selected range of foot care products from professional lines we trust and use in clinical practice, such as PodoExpert.

Yes. Advanced Foot Care is especially suitable for people with diabetes.

Yes., we provide referrals to appropriate healthcare providers, including podiatrists, when a condition requires assessment or treatment beyond our scope of practice.

In general, we recommend that most clients book care every 4–8 weeks. Clients with diabetes, complex health conditions, or more advanced foot concerns may benefit from more frequent visits. We’ll review this with you during your appointment and make personalized recommendations based on your needs.

We accept cash, e-transfer and major credit cards. Cash is preferred.

Payment is due at the time of service.

We do not offer direct billing. Clients are responsible for payment at the time of service and may submit their receipt to their insurance provider for reimbursement. Medical receipts are provided at the end of each appointment.

We do not offer payment plans or deferred payment options.

Alberta Health does not cover Advanced Foot Care. Coverage varies by insurance provider and service, and may be subject to dollar limits. Please visit our Insurance page for more information.

Coverage varies by plan. Clients are responsible for confirming coverage directly with their insurer prior to treatment. Clients should be prepared to pay the full amount of each appointment in the event insurance does not cover part or all of their bill.

Yes. Detailed receipts are provided after each appointment.

If you're experiencing signs of Cold, Flu or Covid we will cancel your appointment, and waive the cancellation fee, including if it's the same day as your appointment.

Cancellations require at least 24 hours’ notice. Late cancellations or missed appointments are charged the full cost of the scheduled service.

I service Edmonton, St. Albert and Sherwood Park

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